CX-OPS journal

CX-Ops Excellence

Transforming customer experience through operational alignment and insights.

Join Now

Customer Experience Operations

A modern, brightly lit store interior with numerous people sitting on wooden stools, possibly in a waiting area or workshop. Customers appear to be engaged with electronic devices. The setting has a minimalist design with white walls and floors, and an overall sleek appearance.

Align product, sales, and operations for optimal customer satisfaction and business success.

A busy electronics store with multiple counters and customers. Several advertisements and electronics brand logos, such as Canon and SanDisk, are visible on the walls. Customer service representatives in uniform are assisting customers. The setting is dimly lit, giving it an indoor market ambiance.

Utilize key performance indicators to enhance customer experience and operational efficiency.

A modern retail store featuring a prominent illuminated logo on the front. The building's large glass facade reveals a spacious interior with a high ceiling and bright lighting. Customers are visible inside, engaged in various activities.

Leverage tools and frameworks to drive effective customer experience strategies.

CX-Ops Insights

About Me

I am Ignacio Ibáñez, passionate about enhancing customer experience operations through effective alignment of product, sales, and operations.

Customer Experience Advocate

My Journey

Insights and Tools

CX-OPS

Since 2023

Customer Experience Advocate

Personal Insights

CX-OPS

Established 2023

Dedicated to providing tools and frameworks for operational excellence.

Get in Touch